Curbside Delivery

Curbside Delivery is Residential Delivery to the curbside of the place of delivery, with the customer providing help to the driver in order to get the freight off the end of the truck. All Table Tennis Tables include FREE CURBSIDE SHIPPING within the US*. Delivery will be made by a 48' tractor/trailer (a big truck). Due to the size of the truck, it may be difficult for the truck company to reach certain places of residence. If you believe that your street cannot access a 48' tractor/trailer please contact us immediately prior to purchasing your table.

*There is an extra $79.00 shipping charge on Donic tables, to many of the West Coast States like California, Washington, Oregon, Nevada, etc. ect.

Before signing the delivery receipt: PLEASE INSPECT YOUR FREIGHT

The manufacturer and shipping companies do their best to ensure that your table arrives on time and without any damage. However, sometimes damage can occur in shipping. You should never sign the driver's delivery receipt until you have inspected your freight. Once you sign, you have absolved the shipping company of any responsibility, and it is almost impossible to have a claim honored. If your table arrives damaged, make sure the driver clearly writes the problem on the delivery receipt (this will be very useful if a shipping claim must be made), and please contact us as soon as possible. The customer has the right to look at the packaging for holes, smashed areas, etc and is even allowed to open up one end and take a look inside.

• Donic tables are shipped to you strapped onto a pallet for added protection. Therefore, it is imperative that you make a notification on the carrier's delivery slip upon receipt of the table, if the table is not strapped down. Markings that state, "table received without a pallet" or "table loose" are considered appropriate.
• If your table appears to be in good condition but you are not 100% confident, you may sign the delivery slip with the following notification "SUBJECT TO INSPECTION". If the driver won't allow you to write this notification, please refuse the table. If there is any visible damages, you should note them as well, and refuse the table. If everything appears to be alright, then please sign and accept.
• Advising us of any concealed damages that may have occurred on your new table is critical for us to make a claim on your behalf in a timely manner. The faster that we are advised, the quicker we can solve the problem. Upon the report of the concealed damage, it may be necessary for an inspections report from the carrier to be filled out by the carrier themselves. Therefore, we recommend that if you do find a concealed damage, please do not assemble the table. Leave it as is.

When will I get my table?

It will normally take 10 to 14 business days for you to receive your table. Tables are shipped directly from the warehouse to you by freight line. The table should reach the terminal nearest to you within one week of being shipped. Once the table reaches this terminal, the shipping company will call you to set up an appointment.
They deliver only during weekdays and require a four hour shipping window for the appointment (for example 8:00 a.m. - 12:00 or 12:00 p.m. to 5:00p.m.).

Deliveries are made only Monday to Friday, excluding holidays. There are no deliveries on the weekend.

What about my other items?

Other items you order with your table such as rackets, rubbers, blades and other equipment are shipped separately via UPS or Priority Mail, depending on destination and weight.

Additional Services

Additional services such as; inside delivery, liftgate delivery, and two-man delivery are not included in the price of the table. The cost of these additional services varies from city to city. They usually cost between $75.00 and $150.00 extra. You may purchase these additional services directly from the shipping company when they call you for an appointment, and pay them for the additional service.

Inside Delivery: Delivery made with the driver and the customer taking the freight off the end of the truck and transporting it to the first enclosure, i.e.: Garage, Carport, Front Door, etc An inside delivery can cost between US$35.00 and $65.00 depending on the carrier. For an accurate charge, a freight quote will be provided to you from the shipping company upon requesting the service.

Liftgate Delivery: A liftgate truck is a smaller truck with a hydraulic gate on the rear of the truck that allows the driver to get the freight off the end of the truck without additional assistance. The charge for this type of service can range from US$35.00 to US$125.00. This service is still to the curb, but without the help of the consignee. Please keep in mind that not all carriers have liftgate trucks. For an accurate charge, a freight quote will be provided to you from the shipping company upon requesting the service

Two-Man Delivery: A Two-Man Delivery, is the driver plus another person provided by the carrier to unload freight. Not all carriers can provide this service. The usual charge for an extra man is US$52.00 an hour with a minimum of 2 hours. For an accurate charge, a freight quote will be provided to you from the shipping company upon requesting the service.

Special Note: Carriers will not make deliveries where stairs are involved. Examples: basements, 2nd floor, apartments without freight elevators, etc

It is very important to find out what your needs are pertaining to the type of delivery service that you require. If you know that you cannot help the driver, or want it delivered into the basement or up stairs, then it is best to have this delivered by a home delivery company. Home Delivery Carriers, Cartage Companies, & Moving and Storage Companies are best equipped to perform this type of delivery. Home delivery companies may also remove cartoning and perform light assembly. The charge for this service depends on the location of the delivery, the weight, and any additional service that is needed besides a 2 man, inside delivery. For an accurate charge, a freight quote will be provided to you from the shipping company upon requesting the service.