Terms and Conditions

Shipping

Orders placed before 2:00 PM go out the same day and 1 arrive in 2 -3 working days in the US.

Canada Shipping:
Shipping to Canada is a $6 charge by USPS First Class Airmail International for under 3 pounds weight. Packages over 3 pounds are sent by USPS Priority Airmail International. See chart below for weights and costs, or load items in your shopping cart and click on link for cost.
The customer is solely responsible for any sales tax and duty imposed by the Canadian government, which is collected in Canada.

Weight Cost $US Shipping Method
0 - 3 pounds $6.00 First Class Airmail International
3-8 pounds $18.00 Priority Airmail International
8-12 pounds $24.00 Priority Airmail International
12-16 pounds $29.00 Priority Airmail International
16-20 pounds $35.00 Priority Airmail International
20-24 pounds $40.00 Priority Airmail International




For Next Day Air Delivery (Not available for Foreign orders, or heavy items such as Bulk Training Balls, Shoes, Robots, Barriers, Net Sets and Tables): Add $55.00

Next Day Air Saturday Add $70.00
For Small Orders Under $60.00: Add $5.95

ALL ORDERS OVER $60.00 (except robots) ARE SHIPPED VIA UPS IN THE USA - FREE OF CHARGE.

To Canada, Hawaii or Puerto Rico: Add $6.00
Sorry, no C.O.D. to Puerto Rico.
To all other countries, we deliver via (EMS) Express Mail only.
for a 1 pound package, ADD: $32.75
for 2 pounds, ADD: $36.75
for 3 pounds, ADD: $39.75
for 4 pounds, ADD: $49.75
International shipping cost may vary, depending on country, request rate quote for your location!

Call for extra Freight quotes to Alaska.
Shipping for Newgy Robots to Continental US is via UPS ground service only (2-5 days)

Shipping costs are: $30.00 for the 540, 1040 Robot
and $40.00 for the 2040 and 2050 Robot

Shipping for Newgy Robots to Hawaii, Alaska and Puerto Rico ship via Priority Mail only.

Shipping costs are:
$56.00 for the 540, 1040 and 1050
$80.00 for the 2040 and 1050

Shipping Address Issues

IMPORTANT! Please ensure that the US shipping address you give us is correct.

There is a $11.00 charge for changing the shipping address after an order is submitted.

The customer is responsible for any charges, imposed by shipping companies, resulting from an incorrect shipping address.

UPS NOW CHARGES A $11.00 fee for address correction or for change of ship to address.
Please make sure your address is correct, i.e.: street, road, ave, court, etc.
WE WILL CHARGE $11.00, if we are charged by UPS for an incorrect address or a forwarded address!


Delivery Duration

Most US Orders are delivered by American Table Tennis, from Michigan, via Priority Mail or UPS‚ depending on the weight of the order.

The delivery duration map above does not apply for table and robot orders, as explained below:

Newgy robots and accessories are delivered by Newgy, from Tennessee, to anywhere in the US in around 2-5 days, depending on destination.


TABLE SHIPMENTS
  • All tables are shipped Monday-Friday by motor freight carriers. Tables will be delivered curbside & someone must be present to assist the driver in removing the table from the truck.
  • Due to the size of the truck, freight companies may be unable to access certain residential areas. If you feel that your required destination is such, please contact us prior to placing your order.
  • Additional services can be provided by the freight company at an additional charge. Please contact us should you require special assistance.
  • We will notify you once your table has been shipped and provide you with the PRO (tracking) number and the local terminals phone number. Scheduling a delivery time with the freight company will be required.
  • Should you need to change the ship to address for any reason once the table has been shipped, an additional charge will apply.
  • Most freight companies require a four hour time window for delivery. If the freight company is late for delivery, please contact them directly.
  • Failure to comply with the arranged delivery time will result in additional charges to you for re delivery and/or storage fees established by the freight company.
  • Once the table has been removed from the truck, and while the driver is still present:
    • Inspect the table for damage
    • Table damage must be noted on the Delivery Receipt
    • If you suspect damage that is not visible, please note Subject to Inspection on the Delivery Receipt. If the driver will not allow you to make this notation, refuse the shipment.
    • All of this must be observed to ensure proper credit
  • For any concealed damage found after the delivery, you must notify the freight company within ten days.
  • If you find your table has concealed damage, do not assemble the table. If a table has freight damage and a pick-up by the freight company is required, you are responsible for re-packing the table in its original packaging.
  • Tables cannot be shipped COD.

Return Policy

You can return recreational rackets (not combos or custom rackets), rubbers and blades within 30 days of the purchase provided that they are still sealed and have not been used.

Combos and custom rackets which we assemble for you, cannot be returned.

Tables cannot be returned unless they are damaged on delivery.

Newgy Robot purchases are protected in three ways: (1) a 30-Day Unconditional Money Back Guarantee, (2) a standard 1-Year Limited Warranty, and (3) a 5-Year Service Policy.

All other products can be returned within 30 days of their purchase provided they are not used.

Shipping for returned items has to be paid by the customer.

Our return policy is subject to change.


Security/Payment

Shopping from American Table Tennis.com is done over a secure server. We use standard security technology that is found in other online shops on the Internet. The information you submit in encrypted and it can only be read by us. We take all the necessary precautions to ensure the confidentiality and security of your personal information. Our secure server certificate is provided by VeriSign.

However, if you still do not wish to submit your credit card over the Internet you may choose to place your order by phone or by fax. You may also send a money order by post, however this payment method is considerably slower than using a credit card. Cash on Delivery is also accepted. However, the Cash on Delivery option does not apply if you request that we assemble your racket.

You may choose your payment option from the payment section of the check out process. We recommend that you pay by credit card or PayPal. For International customers we can only deliver to the billing address of the credit card used for the purchase and we reserve the right to require more information about the credit card than what is indicated in the payment page.‚


Contacting Us

CALL TOLL FREE: 1-800-825-7664
When ordering by phone have your order and credit card ready to expedite your purchase.

FAX ORDERS: 1-248-356-5871

OFFICE HOURS ARE: MONDAY - FRIDAY 9:00 AM TO 5:00 PM EASTERN TIME

or write to:

AMERICAN TABLE TENNIS
29393 MURRAY CRESCENT
SOUTHFIELD MI 48076-1679

FOR PRODUCT INFORMATION AND AVAILABILITY CALL: 800-825-7664

From outside of the USA call 1-248-356-1073

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of American Table Tennis. The collective work includes works that are licensed to American Table Tennis. Copyright 2003, American Table Tennis ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with American Table Tennis or purchasing American Table Tennis products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with American Table Tennis or to purchase American Table Tennis products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by American Table Tennis. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of American Table Tennis used in the site are trademarks or registered trademarks of American Table Tennis

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, American Table Tennis disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchant-ability and fitness for a particular purpose and non-infringement. American Table Tennis does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. American Table Tennis does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
American Table Tennis shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if American Table Tennis has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a American Table Tennis product is mistakenly listed at an incorrect price, American Table Tennis reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. American Table Tennis reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, American Table Tennis) shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by American Table Tennis without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice
American Table Tennis may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to American Table Tennis.

Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of American Table Tennis products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of American Table Tennis products) must be commenced within one (1) year after the claim or cause of action arises. American Table Tennis's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. American Table Tennis may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a American Table Tennis or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
American Table Tennis does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, American Table Tennis is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, American Table Tennis reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to American Table Tennis in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless American Table Tennis, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, American Table Tennis may link to sites operated by third parties. However, even if the third party is affiliated with American Table Tennis, American Table Tennis has no control over these linked sites, all of which have separate privacy and data collection practices, independent of American Table Tennis. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, American Table Tennis seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).